BOTO GROUP LTD
BOTO MACHINE TODAY'S QUALITY IS THE MARKET FOR TOMORROW
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BT-Z-500 Stick Welder DC IGBT ARC Inverter MMA Welding Machine 500A
Our after-sales service policy:
1. The warranty period will be 12 months since when our end-user received the welding machine, accessories and vulnerable parts are not included.
2. We will reply to our customers within 24 hours of receiving warranty notice. Our maintenance service includes information supplying, remote assistance, components delivery etc.
3. If the machine has quality problem which is confirmed by our after-sales service department within the warranty period, we will provide the repaired components free of charge if needed and bear the corresponding transportation costs.
4. The minimum supply life of our equipment components is generally 7 years after the delivery of the product.
Packing Details:wooden box, foamed plastic
Delivery Details: Special truck delivery
Our Services
During the whole business process, we offer Consultative Selling service.
1) Customer inquiry process:
Discussing testing requirements and technical details, suggested suitable products to customer to confirm. Then quote most suitable price according to customer requirements.
2) Specifications customize process:
Drawing related drawings to confirm with customer for customized requirements. Offer reference photos to show the products appearance. Then, confirm the final solution and confirm final price with customer.
3) Production and delivery process:
We will produce the machines according to confirmed PO requirements. Offering photos to show production process.
After finish production, offer photos to customer to confirm again with the machine. Then do own factory calibration or third party calibration(as customer requirements). Check and test all the details and then arrange packing.
Deliver the products in confirmed shipping time and inform customer.
4) Installation and after sale service:
Defines installing those products in the field and providing after-sales support.